If you are a new doctor requesting information or supplies, or are a current member of our Friendship Family, please contact our Customer Relations Department Monday through Friday from 8am to 5pm. As a Family-Owned & Operated Full-Service facility, we are here to serve you & supply all of your dental needs!
(25% Off First Case – valid for new customers only)
As you move forward in your practice, let us help you grow in the right direction. We offer the most innovative technologies available in dentistry today. Aiming for consistency & quality in all aspects, our team approach offers 350+ years of combined managerial knowledge & experience, with the support you would expect from your NADL 2015 Dental Lab of the Year.
Call to schedule a tour of our Lab, inquire about our In-House CE Courses or compliment us on a great case so we can offer special recognition to our employees. We strive to process all calls & emails in a courteous, efficient & timely manner & seek to gain your trust one case at a time.
Vicki Fenby, Customer Relations Representative, joined our team in 2011 as our main Receptionist, handling incoming calls & establishing relationships with our doctors & their staff. With an attention to detail & exceptional organizational & writing skills, she has created & implemented several tools to help day-to-day operations in the lab run smoothly.
Vicki manages our Reception Department & our Seminars, working closely with our Owners, Department Managers, Marketing & Sales Teams to provide our customers with the personalized customer service they deserve. She is also a Notary Public for the State of Maryland and the Coordinator of our on-site CDT Testing.
“I’m constantly looking for ways to improve your customer experience & would love the opportunity to serve you. I’m grateful to be a part of the growth & evolution of Friendship, for the daily connections I am able to develop & for the opportunity to help others along our journey.”
Kayleigh Zerance, Customer Service Specialist, joined our team in 2016 as a receptionist. She loves interacting with our doctors & staff & her favorite part of her job is the relationships she forms with each of them on a daily basis. Kayleigh is an invaluable asset to our Customer Relations & Shipping & Receiving Departments as she processes incoming calls, welcomes new doctors & helps with QC’ing, packing & unpacking cases.