A 3-Step Quality Assurance (QA) Process enables us to maintain low remake ratios!

20160912_153717_editted1. PRELIMINARY QA – After your case is entered into Labtrac by a Shipping & Receiving Clerk, impressions are inspected for marginal integrity & imperfections. If any distortions are detected, we may notify your office. Next, bites & opposing models are inspected for accuracy. After the preliminary QA, your case advances to either the model room so we can pour a stone model, or it will go directly to the appropriate department.

2. PRODUCTION QA – Throughout its life cycle, a case progresses through several departments. After each department completes its work, your case is inspected by its corresponding manager.

3. FINAL QA – Upon completion, your case passes through QA for a final inspection. Marginal integrity, contour, shade, inter-proximal contacts, occlusion & instructions are verified. Your case is then sent to Shipping & Receiving for packing, billing & shipping.

img_8289_smallerSTEVEN J. BLAKE, Co-Manager of our Metal Crown & Bridge & Manager of our Quality Assurance Department, joined Friendship in 1981. After 20 years of hands-on experience as a technician in multiple departments within the lab, Steve transitioned to Management in Crown & Bridge.  He is a dedicated, hard-working perfectionist with an eye for detail, a passion for the industry & a drive to always excel.


marycoxonbioMARY COXON, Quality Control Manager began working in our Crown & Bridge Metal Department in 1982, fabricating wax-ups & metal frameworks.  After gaining hands-on experience in the Porcelain Department & comprehensive knowledge of all our crown & bridge products, she transitioned to management.  Mary interacts with our doctors on a daily basis, calling with questions regarding shades, materials, margins, etc. She manages work flow within the departments & checks outgoing cases for precision & accuracy.